Privacy Policy

1. Introduction

GlideMotion ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, subscribe to the GlideMotion social video and motion graphics platform, use our dashboard, or interact with our services.

This Privacy Policy applies to all information collected through our website, dashboard, Platform features, and any related services provided by GlideMotion.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Information from Subscribers (Our Direct Users)

We collect personal information that you provide to us when you subscribe to and use GlideMotion, including:

• Contact Information: Full name and email address
• Account Information: Password (encrypted)
• Payment Information: Payment method details (processed securely through our merchant of record, Lemon Squeezy; we do not store full credit card numbers)

2.2 Usage Data

We automatically collect information about how you use our services:

• Dashboard Activity: Login times, pages accessed, features used, social videos and motion graphics generated
• Content Creation: Templates used, content types created, export activity
• Support Interactions: Support tickets, email communications, support history

2.3 Technical Data

We collect technical information automatically when you use our services:

• IP address and location data
• Browser type and version
• Device information (operating system, device type)
• Referral source (how you found our website)
• Pages visited and time spent on pages
• Click patterns and navigation paths

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information. See Section 7 for detailed information about our use of cookies.

3. How We Collect Information

3.1 Direct Collection from Subscribers

We collect information directly from subscribers when you:

• Subscribe to GlideMotion through our website
• Create or access your dashboard account
• Create and manage social videos and motion graphics
• Contact us for support
• Subscribe to newsletters or communications

3.2 Automatic Collection

We automatically collect information through:

• Cookies and tracking technologies
• Server logs and analytics tools
• Dashboard usage tracking
• Error reporting and performance monitoring

3.3 Third-Party Collection

We receive information from third parties, including:

• Merchant of Record: Payment processing information (transaction details, payment method type, billing information)
• Analytics Providers: Website usage statistics and analytics data
• Service Providers: Information from hosting providers and other service partners

4. Data Processing Roles

4.1 GlideMotion as Data Controller

For information collected directly from our subscribers (the advertisers and marketers who use our Platform), GlideMotion acts as the data controller. This includes your account information, payment details, and usage data related to your use of our Platform.

5. Dashboard Account

5.1 Account Creation

When you subscribe to GlideMotion, we create a dashboard account for you using the email address provided during subscription. This account gives you access to:

• social video and motion graphics tools
• Account and subscription management

5.2 Account Information

Your dashboard account stores:

• Account credentials (email, encrypted password)
• Subscription and billing information
• social videos and motion graphics you have created
• Project files and uploaded assets
• Activity logs and usage history
• Support ticket history

5.3 Video Project Storage

When you upload assets or render videos through our platform, these files are:

• Stored securely on our servers or designated cloud infrastructure
• Accessible and manageable through your dashboard
• Available for download to your local devices
• Retained according to our data retention policies (see Section 10)

6. How We Use Information

We use the information we collect for the following purposes:

6.1 Service Provision

• Process your subscription and manage your account
• Provide access to the GlideMotion Platform and features
• Host and serve your social videos and motion graphics
• Store and manage your video projects, uploaded assets, and rendered files
• Provide analytics and reporting
• Provide email support and customer service
• Send important service-related communications

6.2 Service Improvement

• Analyze usage patterns to improve the Platform
• Enhance dashboard functionality and user experience
• Identify and fix technical issues
• Develop new features and services
• Optimize Platform performance and reliability

6.3 Communication

• Send transactional emails (subscription confirmations, account updates, billing notifications)
• Respond to support inquiries and requests
• Send important updates about GlideMotion and services
• Provide notifications about Platform updates and new features

6.4 Legal and Security

• Comply with legal obligations and regulations
• Enforce our Terms of Service and policies
• Protect against fraud, abuse, and security threats
• Investigate and prevent unauthorized access or use
• Resolve disputes and enforce agreements

6.5 Marketing (With Consent)

With your consent, we may use your information to send you marketing communications about GlideMotion, new features, special offers, or related products. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the website and dashboard to function properly. These include session cookies for authentication, security cookies, and cookies that remember your preferences.
• Analytics Cookies: Help us understand how visitors use our website and dashboard. These cookies collect information about page views, navigation patterns, and user interactions to improve our services.
• Functional Cookies: Remember your choices and preferences to provide enhanced, personalized features.

7.2 Cookies on Hosted Content

social videos and motion graphics hosted on our Platform may use cookies for analytics and functionality purposes. Subscribers are responsible for disclosing cookie usage in their own privacy notices when required by law.

7.3 Third-Party Analytics

We may use third-party analytics services that use cookies and similar technologies to collect and analyze information about your use of our services. These services help us understand user behavior and improve our website and dashboard.

7.4 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of our website and dashboard may not function properly.

Essential cookies cannot be disabled as they are necessary for the basic functionality of our services.

8. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

8.1 Merchant of Record

We share payment and transaction information with our merchant of record, Lemon Squeezy, to process your subscription payments. Lemon Squeezy handles payment processing securely and in accordance with their own privacy policies and industry standards.

8.2 Service Providers

We may share information with trusted service providers who assist us in operating our website, dashboard, and services, including:

• Cloud hosting and infrastructure providers
• Email service providers
• Analytics providers
• Customer support platforms
• Content delivery networks (CDNs)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

8.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud or security issues
• Respond to government requests

8.4 Business Transfers

If GlideMotion is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

9. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure cloud hosting infrastructure
• Regular backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining reasonable security practices.

You are responsible for maintaining the confidentiality of your dashboard account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

10. Data Retention

10.1 Active Subscriptions

We retain subscriber information for as long as your subscription is active and for as long as necessary to provide you with GlideMotion services.

10.2 Project Data Retention

Project files and rendered videos generated through our platform are retained for as long as your subscription is active. You can delete individual projects or download your files at any time through your dashboard.

10.3 After Subscription Cancellation

If you cancel your subscription, we will retain your account data and any associated project files for 30 days after the end of your billing period. This allows you to resubscribe and recover your data if desired. After this 30-day period, we will delete or anonymize your data, except where we are required by law to retain certain information.

10.4 After Refund

If you receive a refund for your subscription, we will retain your account data for 30 days after the refund is processed. After this period, your personal information and associated project files will be deleted in accordance with this Privacy Policy, except where legal retention requirements apply.

10.5 Legal Requirements

We may retain certain information for longer periods if required by law, such as financial transaction records, tax information, or information related to legal disputes or investigations.

11. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

11.1 Access Rights

You have the right to request access to the personal information we hold about you, including information stored in your dashboard account and usage history.

11.2 Correction Rights

You have the right to request correction of inaccurate or incomplete personal information. You can update much of your information directly through your dashboard account settings.

11.3 Deletion Rights

You have the right to request deletion of your personal information, subject to legal retention requirements. If you request deletion, we will delete your information in accordance with our data retention policy (see Section 10).

11.4 Data Portability

You have the right to request a copy of your personal information and project files and rendered videos in a structured, machine-readable format. You can download project files through your dashboard.

11.5 Opt-Out Rights

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your dashboard account
• Contacting us directly at hi@glidemotion.io

11.6 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website and dashboard.

11.7 Exercising Your Rights

To exercise any of these rights, please contact us at hi@glidemotion.io. We will respond to your request within 30 days, or as required by applicable law.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take steps to ensure that your information receives adequate protection, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring service providers comply with applicable data protection laws
• Implementing appropriate security measures

By using our services, you consent to the transfer of your information to countries outside your country of residence.

13. Children's Privacy

GlideMotion services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

Subscribers must not use the Platform to knowingly collect information from children under 18 (or the applicable age of consent in their jurisdiction) without proper parental consent mechanisms in place.

If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately at hi@glidemotion.io.

14. Third-Party Services

14.1 Merchant of Record

Payment processing for GlideMotion is handled by our merchant of record, Lemon Squeezy. When you subscribe, your payment information is processed by Lemon Squeezy in accordance with their privacy policy and security standards. We do not store your full credit card information.

14.2 Links to Third-Party Websites

Our website, dashboard, and hosted content may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

15. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification to subscribers (for significant changes)

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the modified policy. If you do not agree with the changes, you should stop using our services and may request deletion of your account.

It is your responsibility to review this Privacy Policy periodically for any changes.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data subject requests under GDPR, CCPA, or other privacy laws, please include "Data Subject Request" in your email subject line and specify which right you wish to exercise.

17. Related Policies

This Privacy Policy should be read in conjunction with our Terms of Service and Refund Policy. These documents together govern your relationship with GlideMotion and your use of our services.