Refund Policy

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions under which GlideMotion ("we," "us," or "our") provides refunds for subscriptions to the GlideMotion social video and motion graphics platform. This Policy is part of our Terms of Service and should be read in conjunction with those terms.

We are committed to customer satisfaction and offer a 7-day refund guarantee for new subscriptions to GlideMotion. This Policy explains how refunds work, when you are eligible, and what happens to your access and data after a refund.

By subscribing to GlideMotion, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Eligibility for Refunds

2.1 7-Day Refund Guarantee

We offer a 7-day refund guarantee for new subscriptions to GlideMotion. You may request a full refund within 7 days of your initial subscription purchase date, regardless of the reason. This guarantee applies only to the first subscription purchase and not to subscription renewals.

2.2 Refund Eligibility Conditions

To be eligible for a refund, you must:

• Cancel your subscription before requesting a refund
• Submit your refund request within 7 days of the original subscription purchase date
• Provide your purchase details (email address, order number, or transaction ID)
• Not have violated our Terms of Service
• Not have engaged in fraudulent activity or abuse of our services

2.3 What Qualifies for Refund

Within the 7-day period, refunds are available for any reason, including but not limited to:

• Dissatisfaction with the Platform features or functionality
• The Platform does not meet your expectations or requirements
• Change of mind
• Technical issues that prevent you from using the Platform
• Any other reason within the 7-day period

No explanation is required for refund requests made within the 7-day guarantee period.

3. Subscription Cancellation Requirement

3.1 Cancel Before Requesting Refund

Before requesting a refund, you must first cancel your subscription. You can cancel your subscription through:

• Your account settings on the GlideMotion dashboard
• Contacting our customer support at hi@glidemotion.io
• Through the Customer Portal provided by our merchant of record, Lemon Squeezy

3.2 Why Cancellation is Required

Since GlideMotion is a subscription-based service with recurring billing, cancellation ensures that no additional charges are made to your payment method after the refund is processed. This also helps us prevent subscription abuse and ensures a clean termination of your access.

3.3 Cancellation Confirmation

Once you cancel your subscription, you will receive a confirmation email. Please include this confirmation or mention the cancellation date when submitting your refund request to expedite the process.

4. Refund Request Process

4.1 How to Request a Refund

After canceling your subscription, contact us via email at hi@glidemotion.io to request your refund. Please include the following information in your refund request:

• Your full name
• Email address used for the subscription
• Order number or transaction ID
• Date of subscription purchase
• Confirmation of subscription cancellation
• Reason for refund (optional)

4.2 Refund Request Processing

Once we receive your refund request, we will:

• Verify your subscription and eligibility within 1-2 business days
• Confirm receipt of your refund request via email
• Verify that your subscription has been canceled
• Process the refund if you meet the eligibility criteria
• Notify you once the refund has been processed

We aim to respond to all refund requests within 24-48 hours during business days.

5. Refund Processing

5.1 Processing Timeline

Once your refund is approved, we will process it immediately. The refund will be issued to the original payment method used for the subscription. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: 5-10 business days

5.2 Refund Amount

Refunds will be issued for the full amount of your subscription payment, including any applicable taxes that were charged at the time of purchase.

5.3 Currency and Fees

Refunds will be processed in the same currency as your original purchase. We do not charge any processing fees for refunds. However, your payment provider or bank may apply currency conversion fees or other charges, for which we are not responsible.

Because all payments are processed through our Merchant of Record, Lemon Squeezy, your refund will be securely processed and routed through their system back to your original payment method.

6. Access Termination After Refund

6.1 Immediate Access Termination

Upon approval and processing of your refund, your access to the GlideMotion Platform will be immediately terminated. This includes:

• Access to the GlideMotion dashboard and all Platform features
• All social videos and motion graphics you have created
• Access to your rendered video files and project templates
• All account features

6.2 Content and Data Removal

After your refund is processed, all social videos and motion graphics you created will be deactivated and eventually removed from our servers. Any published links to your content will no longer function.

6.3 Account Closure

Your GlideMotion account will be closed, and you will no longer be able to log in or access any services associated with the Platform.

6.4 Data Retention

After your refund is processed, we will retain your account data for 30 days for record-keeping and legal compliance purposes. After this 30-day period, your personal data will be deleted in accordance with our Privacy Policy, except where we are required by law to retain certain information.

7. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Subscription renewals (the 7-day guarantee applies only to the initial subscription purchase)
• Requests made more than 7 days after the initial subscription purchase date
• Subscriptions that have not been canceled before the refund request
• Violations of our Terms of Service, including but not limited to:
  • Creating fraudulent, deceptive, or illegal content
  • Sharing account credentials with unauthorized parties
  • Attempting to circumvent Platform security or limits
  • Abusing the Platform or its resources
• Fraudulent activity, chargebacks, or payment disputes initiated in bad faith
• Abuse of the refund policy (repeated subscription and refund requests)
• Upgrades or downgrades within a billing period (prorated amounts are non-refundable)

If you have violated our Terms of Service, we reserve the right to deny your refund request and may take additional action as permitted by law.

8. Subscription Renewal Cancellations

8.1 No Refunds for Renewals

The 7-day refund guarantee applies only to your initial subscription purchase. Subscription renewals are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue using the service.

8.2 How to Prevent Unwanted Renewals

To avoid being charged for a renewal:

• Cancel your subscription at least 24 hours before the next billing date
• You can view your next billing date in your account settings
• Set a reminder to review your subscription before renewal

8.3 Access After Cancellation

When you cancel your subscription (without requesting a refund), you will retain access to the Platform until the end of your current billing period. After that, your access will be terminated and your content will be deactivated.

9. Partial Refunds

Generally, we do not offer partial refunds or prorated refunds for GlideMotion subscriptions. However, in exceptional circumstances, such as:

• Extended Platform outages that significantly impact your use of the service
• Billing errors on our part
• Technical issues that we are unable to resolve within a reasonable timeframe
• Special circumstances approved by our support team

We may consider partial refunds or service credits on a case-by-case basis. Please contact us to discuss your specific situation.

10. Refund Exceptions

10.1 Technical Issues

If you experience technical issues with GlideMotion, we encourage you to contact our support team first. Many technical issues can be resolved through support, and we are committed to helping you successfully use the Platform. However, if technical issues cannot be resolved and prevent you from using GlideMotion as intended, you are eligible for a refund within the 7-day period.

10.2 Special Circumstances

We understand that exceptional circumstances may arise. If you have a situation that falls outside the standard refund policy but believe you have a valid reason for a refund, please contact us at hi@glidemotion.io. We will review your request on a case-by-case basis and work with you to find a fair resolution.

11. Contact for Refunds

For all refund requests and inquiries, please contact us:

We aim to respond to all refund requests within 24-48 hours during business days (Monday through Friday, excluding holidays). Please allow additional time for responses during weekends and holidays.

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by posting the updated Policy on our website and updating the "Last Updated" date at the top of this page.

Changes to this Policy will apply to subscriptions purchased after the effective date of the changes. The refund policy in effect at the time of your subscription purchase will apply to your subscription, regardless of any subsequent changes.

It is your responsibility to review this Refund Policy periodically for any changes.

13. Related Policies

This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy. These documents together govern your relationship with GlideMotion and your use of the Platform.